Kirstie Allsopp left on hold for two hours as critic says complaint is ‘upper class issue’ | Celebrity News | Showbiz & TV

James Kane added: “All the airlines are taking ages to answer calls it seems!”

Kirstie explained that she was eventually able to get through to the airline online who asked her to send a direct message.

But she shared another screenshot of another automated response which read: “I didn’t quite understand. Go ahead and ask me another question, or choose from an option from the menu below.”

The official BA account then replied: “I’m sorry that the bot is interfering. You can just ignore the automated replies, I’ll still pick up your messages. Khalil.”

Kirstie later tweeted: “The staff are lovely but the systems aren’t working. God knows it must be hell for them to deal with people who’ve been on hold for so long.”

Express.co.uk has contacted British Airways representatives for comment.

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