“Broke my heart,” the man responded with a long pause, prompting Alex to look a little choked up.
“Still, you know what they say,” he continued, “The Queen has died, so long live the King.”
The camera then cut back to Alex and Gethin in the BBC studio, where they looked solemn.
“I’ll tell you what,” Alex told her co-presenter, “Speaking to that last gentleman nearly broke my heart. He was in pieces.”